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Accessibility Statement

Our Commitment to Accessibility

RASMED Clinic is committed to ensuring that our website, patient portal, and physical clinic locations are fully accessible to all individuals, including people with disabilities. We believe that every patient deserves equal access to quality healthcare information and services.

Digital Accessibility

Web Content Accessibility Guidelines (WCAG)

We are working to ensure our website conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible to people with disabilities. Conformance with these guidelines helps make the web more user-friendly for all people.

Features of Our Accessible Website

  • Keyboard Navigation: All interactive elements are fully navigable using a keyboard without requiring a mouse
  • Screen Reader Compatibility: Our pages use semantic HTML and ARIA labels to work with assistive technologies such as JAWS, NVDA, and VoiceOver
  • Text Alternatives: All meaningful images include descriptive alt text
  • Color Contrast: Text and interface elements meet the minimum 4.5:1 contrast ratio recommended by WCAG 2.1
  • Resizable Text: Text can be resized up to 200% without loss of content or functionality
  • No Seizure-Triggering Content: Our site does not contain flashing content that could trigger photosensitive seizures
  • Consistent Navigation: Navigation elements are consistent across pages to aid orientation
  • Skip Navigation: A "skip to main content" link is available to bypass repetitive navigation

Physical Accessibility

Both of our clinic locations are designed to be physically accessible:

  • Wheelchair-accessible entrances and restrooms
  • Accessible parking spaces reserved near entrances
  • Examination rooms accommodating patients who use wheelchairs or other mobility devices
  • Staff trained to assist patients with disabilities
  • Sign language interpreter services available upon request (please notify us at least 48 hours in advance)
  • Large-print materials available upon request
  • Audio assistance for patients with visual impairments

Language Accessibility

Our clinical staff includes providers and support personnel who speak English, Arabic, Urdu, Spanish, and Punjabi. If you require interpretation services in another language, please inform us when scheduling your appointment and we will make every effort to accommodate your needs.

Known Limitations

While we strive for full accessibility, some older or third-party content on our site may not yet fully meet WCAG 2.1 Level AA standards. We are actively working to identify and remediate these gaps. If you encounter an accessibility barrier, please let us know so we can address it promptly.

Feedback and Contact

We value your feedback on the accessibility of our website and services. If you experience any accessibility barriers or have suggestions for improvement, please contact us:

  • Phone: 718-859-7446 (TTY/TDD users may use 711 relay services)
  • Email: accessibility@rasmednyc.com
  • Mail: RASMED Clinic, Attn: Accessibility, 1199 Ocean Ave, Brooklyn, NY 11230

We aim to respond to accessibility feedback within 2 business days.

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may contact the U.S. Department of Health and Human Services, Office for Civil Rights:

Ongoing Efforts

Accessibility is an ongoing commitment. We regularly:

  • Conduct accessibility audits of our website and portal
  • Train our web team on accessible design and development practices
  • Review feedback from patients and staff to identify improvement opportunities
  • Test new features for accessibility compliance before deployment

This statement was last reviewed and updated in April 2026.